Overview

Area Supervisors are the critical link between what a business wants and what a business gets.

Introduction

Clarifies your role and ultimate goal as an Area Supervisor while providing you with the tools you need to succeed.

• Why the Areas Supervisor's role isn't always clear.
• The compounding issues at store level can derail success.
• The importance of partnering with store managers in a collaborative, rather than confrontational, effort to grow the business.
• Identify the steps that can lead to continuous performance improvement.

Assessment

The process of conducting objective, highly effective store and area assessments in order to provide data that is crucial to strategic planning.

• Why setting an initial performance baseline can be crucial to success.
• Understand the concepts and philosophies required to create the necessary framework for a proper assessment.
• Identify assessment tools and processes that can help maximise effectiveness.
• Discover how to begin an initial assessment within your area by analysing and then prioritising.

Strategic Planning

Strategic and tactical planning - the process of clearly defining your vision for the future success of your area and the steps you'll take to make that vision a reality.

• The meaning of strategic and tactical plans, and how they rely on one another.
• Understand the components needed for each type of plan to ensure successful execution.
• How to create effective strategic and tactical plans for your area.
• How assessment tools are used to develop a strategic and tactical plan that addresses the issues likely to have the biggest impact.

Partner Meetings

Explore another more progressive approach to store visits - one that treats store managers as the key business partners they can and should be.

• Why store visits should be partnerships with managers, rather than critiques.
• What monthly 'partner meetings' should be used for and why?
• Identify what the key focus and action areas should be for each meeting.
• What the Partner Meeting Form is and how to use it.

Leadership

Leadership, the elements that form its foundation and why it is essential to establish and maintain a high-performance retail sales organisation.

• Leadership development is an ongoing process and tends to follow a logical progression.
• The qualities and skills you need to become a successful leader.
• The importance of championing a cause to rally people around you.
• Discover what it takes to lead an area full of high-performance stores.

Non Compliance

The underlying causes of non compliance and the best practice methods of driving discipline and improving the performance of the individual stores in your area.

• The different factors that can weaken your partnership with your managers and cause non compliance in their stores.
• The importance of effective communication in gaining and maintaining compliance.
• Why and how providing consequences can help correct undesirable behaviour.
• When and how to create action plans designed to increase the sales of individual stores in your area.

Time Management

The challenges of time management, but also some helpful strategies, techniques, tips and tools for eliminating time-wasters that may be limiting your productivity.

• Effective time management is necessary for success as an Area Supervisor
• How to recognise and overcome procrastination.
• Time management strategies that may work best for you.
• Identify "time wasters" that may be causing your company to lose sales.

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