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Sales and Management Resource Products

Retail’s best-practice sales, service and management training products, created by Harry J. Friedman for developing high-performing retail staff.

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Satisfying Difficult Customers

Techniques for Handling Difficult Selling Situations  Read More ››

Team Selling

The secret to a High Achieving Sales Team!  Read More ››

Retail Customer Service on Trial

The Courtroom Drama that examines customer service from both sides of the counter.  Read More ››

Retailers Book of Selling Games and Contests

Motivate your Salespeople and immediately generate more sales!  Read More ››

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