Ever had a difficult customer? How you handle that person can either be frustrating or fruitful, and plays a large role in whether or not your customer leaves satisfied.
Learn what many salespeople do to cause customers to be difficult, and retail authority Harry J. Friedman's proven techniques for spotting potential problems and diffusing irritated customers.
Complete Programme
45 minute video, leader's guide and full trial transcript.
Price: $150.00 (inc gst)