Great for store meetings and informal training sessions.
In "The People vs. Acme Retail," a store owner, manager and salesperson take the stand against claims of "gross negligence in customer service", as six customers testify against them. This mock trial was video-taped in realistic courtroom fashion and contains familiar, sometimes hilarious, retail scenarios that everyone can identiy with. Watch your sales staff take sides and then rethink how they're treating their own customers.
Complete Programme:
45 minute video, leader's guide and full trial transcript.
Price: $150.00 (inc gst)