Is your staff’s performance falling short of your expectations? Are you wondering why your trained people still aren’t doing what they should? Or perhaps you’re just not sure if there are cracks in your systems that are allowing sales to slip away.
The dynamics of each business are unique. Over the years we have heard the saying “My business is different.” In fact, the differences may be in your company’s core competencies, values and operating methods. The business of retailing, however, is quite comparable.
Prior to any training or programme development, our goal is to really get to know you and your culture, as well as your ability for strategic and tactical implementation. We call this a Business Improvement Audit (BIA). Only then can we design a programme that will help you to achieve your sales and productivity objectives.
Our senior staff members are retailers who have been trained to be sensitive to each company’s needs, and what the ultimate goal is. Our objectives are simple – find productivity holes and fill them. During our debrief of findings, you will have the benefit of an outsider’s point of view. We are quite objective and will present only those findings that we believe will benefit your company.
In the auditing stage, we will be comparing your company to the very best practices in retail. As retail’s most sought after consulting and training resource, we have both taught and learned from some of retail’s finest companies. Since 1980, we have had the privilege of working with retailers who have demonstrated tremendous success in both operations and sales productivity.
We speak retail. We know the difference between a District Manager and an Area Manager, how many stores they can handle, and how to compensate them. This prevents a long education process.
The BIA debrief is well worth the price of the ticket. Regardless of using us for further design and implementation, our executives will give you valuable objective information regarding your sales operation, and what will be needed to further your goals and objectives. Our services are confidential and we respect your company’s operating privacy. However, much like a doctor and patient, the more you tell us, the more likely we can identify any problems, offer solutions, and help you get better.
Unlike other consulting firms, The Friedman Group does not just find deficiencies and scramble to find solutions. Because we limit our practice to only retail and only operations, we have the expertise to help without the expense of finding outside experts. We are the experts. And we are ready to help.