Principal Kevin Phillips is licensed to deliver the Friedman Sales and management system in New Zealand.
Kevin has held senior positions with significant New Zealand retailers. Each has achieved success with outstanding sales and profit growth, controlling staff turnover and creating a sales and service culture where customer service became more than a wish, it became a way of lfe.
Kevin is supported by a team of trainers, writers and editors each of whom have many years experience of retail in New Zealand.
What sets us apart?
Our training system is focused on retail. Our programmes are developed and delivered by people who really understand retail in New Zealand.
As part of the Friedman Group, we are able to offer the most innovative and comprehensive retail training programme and systems available in the world.
Superior systems that have been proven in the field and are continually being updated to reflect the changing retail environment.
What we do
We help our clients use the unique Friedman system to increase sales and customer service levels, creating performance improvements that are both measurable and sustainable.
We develop training that gives sales and management teams such as yours:
- A clear understanding of what is expected of them, and
- The tools they need to succeed in their job
Our services include:
- Inhouse Consulting
- Public Seminars - Sales, Management, Multi-store
- Customised Programmes - Sales, Management, Multi-store
- Product Knowledge Programmes
- Policies and Procedures
- Sales Representative Training
- Induction Programmes
Our Approach
Our approach is to create long term success for business owners. We provide the framework from which you can develop your business in a controlled manner, without losing your organisation's individuality, sense of uniqueness or culture.
When customising a programme, our trainers will spend time in your business, understanding your style, language, culture, level of sophistication and intent, before preparing material to suit your needs.
Out training programmes contain proven and practical information and techniques that are the result of working in the field every day, solving problems and generating sales for clients. Our focus is on the things that salespeople say and do, their behaviours, which will cause more shoppers to become buyers.
Our presentations are not lectures, but full-on participation. We ask questions and use exercises, drills and more to test understanding. Techniques are illustrated with anecdotes and analogies to help resonate with participants. We promise sessions that are lively, thought-provoking and fun.
Every Friedman trainer and presenter is an experienced retailer. They have recruited, trained, counselled, disciplined, dismissed, celebrated and promoted. They have worked as sales staff, managers, trainers, and as regional and general managers. Course participants benefit from their knowledge as subject matter experts as well as from their training skills.
We partner with our clients to embrace their style, character and identity, while adding the tools, techniques and skills that will allow them to maximise each customer visit and meet or exceed all agreed standards.